Terms and Conditions
GENERAL INFORMATION – we want you to be happy!
Our objective is to offer you complete satisfaction with your order and the service we provide. When you place an order online with us you do so in the confidence that the terms and conditions outlined apply and by placing an order with us, you are agreeing to accept these terms and conditions. The terms do not affect your statutory rights.
We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when they are placed on the Website and should be read on each occasion you use the Website. Continued use of the Website signifies your acceptance to be bound by the latest terms and conditions.
PAYMENT AND PRICES – secure payment with peace of mind!
We accept payment with the debit and credit cards shown on our Website. All payments pass through the PayPal Pro Payment Secure Provider page to ensure security is maintained during your transaction.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Your credit/debit card will be authorised when your order is placed and processed. If you have out of stock items on your order we will charge and despatch the in stock items and refund the items not in stock after we have notified you of their unavailability.
CONTENT & COPYRIGHT – getting it right for you!
We have made every effort to ensure that the information provided on our website is as accurate as possible. In particular, that all details, descriptions and prices of products shown are correct at the time of publishing. However, errors do sometimes occur and if we discover an error in the price or description of a product you have ordered, we may cancel your order and contact you to ask whether you wish to continue with your order at the correct price or cancel it.
We have tried to display all garment colours accurately but browser software and monitor displays may sometimes cause colour variations and we cannot be responsible for any discrepancies between the image and the actual product.
Zoe Alexander SRL is the owner of the trademark Zoe Alexander UK. The content and images of this site including images, designs, logos and text are the copyright of Zoe Alexander SRL. All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations.
OUR 100% GUARANTEE – peace of mind for you!
Our clothing designs are made with great care and a huge effort is put into quality control of raw material selection, fabric selection and garment manufacture to ensure ranges of high quality garments with comfort and an excellent fit. We continue to work hard at improving and refining the collections.
* Items made to bespoke measurements given by the customer or personalised cannot be returned for a refund. If measurements are inaccurate we cannot be held liable for the products made.
However, if you wish to return an item for refund or exchange, please send it back in its original packaging and in saleable condition within 28 days of receipt. Please see our
REFUNDS & EXCHANGES section to read our full details.
REFUNDS & EXCHANGES section to read our full details.
LEGAL
Discounts and Offers
Multibuy discounts can not be used in conjunction with any other offer. Discounts and offers are not valid on sale items and multibuys. We reserve the right to end any discounts or offers at any time including before the advertised end date without notice.
Liability
Zoe Alexander SRL shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.
Zoe Alexander UK Ltd takes all reasonable steps to ensure a reliable website service, however we cannot guarantee that your use of this website will be interruption or error free and cannot be responsible or liable to you for any disruption, loss or corruption of any content or material downloaded or transmitted through the website.
We reserve the right to suspend the use of the website at anytime to perform essential maintenance, update information and to remove any inaccurate or unauthorised material.
Zoe Alexander UK Ltd.